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Mr. Moran, President and Chief Operating Officer with over 22 years experience in the building maintenance industry, is the driving force behind Total Quality’s commitment to provide the best in janitorial services to property management companies located in the Metropolitan Washington area. He is the heart and soul of Total Quality. He is actively involved in company operations, marketing and sales, personnel administration and government relations. He currently sits on the SEIU Local 82 Training and Education Plan’s Board of Trustees. Mr. Moran is an active owner and takes a “hands on” approach to operating Total Quality Building Services. He is known throughout the local community for his charitable support of various local organizations and his ability to place the right person for the right job.
Mr. Tatem, Vice President and Chief Financial Officer with more than 20 years experience in the building maintenance and the property management industries. He leads the administrative team at Total Quality, He is responsible for administration, sales and marketing and assists the President in the areas of estimating and bidding, training programs, quality assurance and corporate development. As a property manager, he received the Real Property Administrator (RPA) designation. He holds a Bachelor of Science Degree from George Mason University and has course study in Landscape Management from Montgomery Community College. Mr. Tatem works with local charities and industry related organizations.
Ms. Henderson works closely with clients of Total Quality to insure that all commitments made in the initial proposal package are delivered as represented. She continues to develop an open, responsive partnership with clients and is totally dedicated to making certain that all tenant and client needs are met. Ms. Henderson and Mr. Moran give major emphasis to partnering with clients and building honest, dependable relationships which brings much credibility and professionalism to Total Quality. Ms. Henderson has over 25 years of diversified experience in the janitorial industry: managing both operational and administrative personnel, developing and conducting building inspections, developing cleaning programs for major retail and commercial customers, and excelling in customer/tenant relations.
Mr. Romero, Regional Operations Manager, has over 19 years of operational janitorial experience in the Washington, D.C., market. His years of on-site operational experience are enhanced by his training in employee relations and management. His technical knowledge of cleaning concepts for all types of interior finishes from ceiling tiles to comprehensive floor care systems perfectly compliments his ability to continuously satisfy the needs of corporate clients. Total Quality customer satisfaction is always his most important priority. Employee recruitment, training, and promotion are all components of his daily job as well. He and Mr. Moran work hand-in-hand to develop motivated, educated, and efficient work teams. He is responsible for the success of the 24-hour Emergency Response Team, and is bilingual in English/Spanish which greatly enhances communications with our work teams and building management. Mr. Romero has expanded the 24-hour Emergency Response Team and added to it a specialty division that monitors all day services and that actively keeps our accounts fully staffed during the day and works diligently to cover absenteeism in evening shifts as well. This new division has been very effective in maintain consistency at all TQ accounts.
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