“The transition from our previous janitorial provider to TQ was fairly seamless.  We initially met with each tenant to introduce the TQ operations team and to record each tenant’s concern and desire for how their suite should be cleaned.  We were able to keep some of cleaning staff that had worked at the building for a long time, which was a plus.  TQ’s manager at the time was on site every day for about 2 to 3 weeks to meet with the cleaning team, to retrain them, and to walk every suite with them as part of the quality assurance and training.  We could not have asked for a smoother transition.”

“Our recent transition with Total Quality exceeded our expectations tremendously.  We faced many different challenges with our previous janitorial provider that gave us great concern for the cleaning operation in our building.  TQ and their staff handled everything professionally and quickly. They put us at ease with their quick response times and attention to detail.  We are looking forward to our continued relationship with TQ and recommend them without hesitation.”

“Our primary concern in rebidding our property’s janitorial needs was how we would transition if we selected a new service provider. After 20 years using the same company, we expected there would be a steep learning curve. Total Quality put us at ease from their first meeting, thoroughly outlining what they felt would make the transition smooth and successful. Their attention to detail made us confident in our selection, and their ability to carry out the plan proved as seamless as they had presented it. The confidence built during that potentially troublesome time continues today, as they repeatedly put their best foot forward in service of our building. We are glad we made them our partner and look forward to continuing that relationship for a long time to come.”