Mr. Moran, President and CEO with over 25 years of experience in the building maintenance industry, is the driving force behind Total Quality’s commitment to provide the best in janitorial services to property management companies located in the Metropolitan Washington area. He is the heart and soul of Total Quality, and he is actively involved in company operations, marketing and sales, personnel administration and government relations. Mr. Moran is an active owner and takes a “hands-on” approach to operating Total Quality. He is known throughout the local community for his charitable support of various local organizations and his ability to place the right person for the right job.
Mr. Tatem, Vice President and Chief Financial Officer with more than 23 years of experience in the building maintenance and the property management industries, leads the administrative team at Total Quality. He is responsible for administration, sales and marketing, and assists the President in the areas of estimating and bidding, training programs, quality assurance, and corporate development. As a property manager, he received the Real Property Administrator (RPA) designation. He holds a Bachelor of Science from George Mason University and has course study in Landscape Management from Montgomery Community College. Mr. Tatem works with local charities and industry related organizations.
Ms. Henderson, Vice President, works closely with clients of Total Quality to ensure that all commitments made in the initial proposal package are delivered as represented. She continues to develop an open, responsive partnership with clients and is dedicated to making certain that all tenant and client needs are met. Ms. Henderson and Mr. Moran place major emphasis on partnering with clients and building honest, dependable relationships which continue to validate the credibility and professionalism of Total Quality. Ms. Henderson has over 30 years of diversified experience in the janitorial industry; managing both operational and administrative personnel, developing and conducting building inspections, developing cleaning programs for major retail and commercial customers, and excelling in customer/tenant relations.
Mr. Kellerstrass serves in Business Development for Total Quality, working with prospective clients in order to retain current accounts as well as bring on new ones. He is passionate about customer service and quality workmanship. This is shown by the way he takes care of his clients. In his past experience, Jack managed disaster restoration businesses, which has given him a unique understanding of how to take care of customers in their time of need. Jack earned a BA in Leadership and Management at Lincoln Christian University. He is also certified in water and fire restoration by the IICRC. Jack takes pride in giving his clients a Total Quality experience and that means service excellence. If you are looking for the best cleaning service in the business, at competitive rates, look no further. Call or email TQ today!
As the Corporate Controller Mr. Stein is responsible for the management and oversight of Total Quality’s accounting and internal controls; he is a key member of the executive team, Mr. Stein brings over 15 years of corporate accounting leadership experience to his position. Prior to joining Total Quality Mr. Stein was CFO and Controller for SharCon Hotel Management and Development Company. Michael’s experience also includes more than 10 years with Marriott International where he held various accounting positions of increasing responsibility. Mr. Stein is a Certified Public Accountant and earned a Bachelor of Science in Business Management from Frostburg State University.
Mr. Romero, Vice-president of Operations, has over 22 years of operational janitorial experience in the Washington, D.C., market. His years of on-site operational experience are enhanced by his training in employee relations and management. His technical knowledge of cleaning concepts for all types of interior finishes from ceiling tiles to comprehensive floor care systems compliments perfectly his ability to satisfy continuously the needs of corporate clients. Total Quality customer satisfaction is always his highest priority. Employee recruitment, training, and promotion are all components of his daily job, as well. He and Mr. Moran work hand-in-hand to develop motivated, educated, and efficient work teams. He is responsible for the success of the 24-hour Emergency Response Team, and is bilingual in English and Spanish, which greatly enhances communications with Total Quality work teams and building management. Mr. Romero has expanded the 24-hour Emergency Response Team and added to it a specialty division that monitors all day services. That team actively keeps accounts fully staffed during the day, and the team works diligently to cover absenteeism in evening shifts. This new division has been very effective in maintaining consistency at all Total Quality accounts.
In December of 2009, Mr. Romero passed the GS-42 Environmental Standards Cleaning Services course conducted by the Building Wellness Institute.
Mr. Suarez is Virginia Regional Director at Total Quality with 25 years of experience in the janitorial services industry. He is bilingual in English and Spanish. Mr. Suarez’s focus on detail ensures his success in scheduling inspections and coordinating the participation of account area manager, project manager and/or supervisor, and building management personnel in these inspections. His regular training of managers and supervisors in performing daily duties and specialized responsibilities ensures consistency and high attention to detail, as he concentrates training on the importance of open communication, customer service, and achieving top-shelf service during each shift.
In January of 2011, Mr. Suarez passed the GS-42 Environmental Standards Cleaning Services course conducted by the Building Wellness Institute.
Mr. Reimondez, Manager, Client Services, joined Total Quality in 2011. His role in our organization has expanded over the years to include the implementation and oversight of new technology systems. These new systems include developing client accessible, web-based information programs, work order tracking systems, innovative inspection reporting, and employee retention tracking. He currently manages a staff of five administrative support personnel. He and his team provide support to all members of the Operations Team in monitoring monthly budget changes in order to maintain the most efficient levels of service at all Total Quality accounts. Being tri-lingual in English, French, and Spanish serves him well, as does his degree in International Business relations.