Mr. Romero, Vice-president of Operations, has over 22 years of operational janitorial experience in the Washington, D.C., market. His years of on-site operational experience are enhanced by his training in employee relations and management. His technical knowledge of cleaning concepts for all types of interior finishes from ceiling tiles to comprehensive floor care systems compliments perfectly his ability to satisfy continuously the needs of corporate clients. Total Quality customer satisfaction is always his highest priority. Employee recruitment, training, and promotion are all components of his daily job, as well. He and Mr. Moran work hand-in-hand to develop motivated, educated, and efficient work teams. He is responsible for the success of the 24-hour Emergency Response Team, and is bilingual in English and Spanish, which greatly enhances communications with Total Quality work teams and building management. Mr. Romero has expanded the 24-hour Emergency Response Team and added to it a specialty division that monitors all day services. That team actively keeps accounts fully staffed during the day, and the team works diligently to cover absenteeism in evening shifts. This new division has been very effective in maintaining consistency at all Total Quality accounts.
In December of 2009, Mr. Romero passed the GS-42 Environmental Standards Cleaning Services course conducted by the Building Wellness Institute.